PACnet '19 Community Conference: Full Schedule

8:30am PST

HACnet Golf Tournament

"THE SCRAMBLE"
The Four-Man Scramble

Each team’s players will hit from the tee-box, then the team members choose the best of the four shots for the next shot. All team members then play the second shot from that location, and again choose the best shot.

Play continues in this manner until the hole is completed. The team then records its score and maintains that format for all 18 holes. One score per team per hole. Teams will use a minimum of one tee shot from each player during the round.

We will serve up a box lunch, and reward you with prizes for 1st, 2nd or last place.

Sponsors

Weldon, Williams & Lick, Inc.

Sales Manager, Steve Lensing

Weldon, Williams & Lick’s focus has always been on connection. The products and services we provide connect organizations to their fans and people to experiences. Whether it be a ticket to attend a game, the opera, or a museum exhibit, a souvenir is a powerful reminder of a memorable... Read More →

Sunday February 10, 2019 8:30am - 1:30pm PST
Pelican Hill Golf Club 22800 Pelican Hill Road South, Newport Coast, CA 92657

Networking, Day 1

5:00pm PST

Opening Reception

Get reacquainted with your colleagues before settling in for the conference. A must attend for clients, business partners and Paciolan staff. Enjoy free drinks and hors d’oeuvres, too.

Sponsors

Josh Rose

Chief Business Officer, Fevo

Everything is better together! Fevo is revolutionizing how groups purchase and attend live events. Fevo facilitates easy, hassle free group ticket sales for consumers with social sharing and split-pay, allowing groups to organically grow by inviting their friends and their friends... Read More →

Sunday February 10, 2019 5:00pm - 8:00pm PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Networking, Day 1

6:30am PST

PACnut 5k Run

Pack your sneakers again and join us for the PACnut 5K Run…because only a nut would get up this early at PACnet! With our event location on the scenic Pacific Coast Highway, enjoy breathtaking ocean views on this invigorating run before hitting the conference.

All running levels are encouraged to participate – run at your own pace.

Monday February 11, 2019 6:30am - 7:30am PST
Hotel Lobby

Networking, Day 2

8:00am PST

Registration and Continental Breakfast

Sponsors

Josh Rose

Chief Business Officer, Fevo

Monday February 11, 2019 8:00am - 9:00am PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Breakfast, Day 2

9:15am PST

Welcome and Keynote with Kim and Keith

Kim will welcome the community with updates on the business and set the tone with themes for the conference.

Keith will cover the product vision.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Kim Damron

CEO & President, Paciolan

As President and CEO of Paciolan, Kim manages the direction and vision for the entire company, including client satisfaction, retention and direction of all products, services and solutions. She has cultivated an inclusive and supportive corporate culture at Paciolan, encouraging... Read More →

Keith White

Chief Product & Technology Officer, Paciolan

Keith’s strategic vision and diverse set of abilities drive the product transformation for Paciolan and our customers. With more than 25 years as a technologist, including 11 years in the ticketing industry specifically, Keith oversees product management, development, design, engineering... Read More →

Monday February 11, 2019 9:15am - 10:15am PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Keynote, Day 2

10:15am PST

Coffee Break with Business Partners

Coffee Break

Monday February 11, 2019 10:15am - 10:45am PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Break, Day 2

10:45am PST

Optimized Pricing, Payment and Packaging Strategies

There is a fine balance between maximizing revenue and filling your seats. With venue renovations, additional premium areas, and more focus on revenue management, there are a myriad of pricing, payment and ticket packaging strategies that have a profound impact on your revenue. We'll discuss ideas, concepts and strategies for success.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Gary Styve

Client Partner, Paciolan

Speakers

Chris Celona

Associate Athletic Director, Ticket Sales and CRM, University of Arizona

Raquel Garcia

Vice President, Sales and Marketing, Long Center for the Performing Arts

Jacque Holowaty

Vice President Client Experience & Ticketing, Spectra

Jacquelyn Holowaty’s career includes extensive experience in venue management, box office and ticketing and in establishing new venue procedures. In her current role, Holowaty works closely with Spectra venues to integrate ticketing technology and create new revenue-generating... Read More →

Emily Kramer

Payment Partnerships: Google Pay, Google

Bon Mercado

Business Development Strategic Partner Manager, Commerce, Google Pay

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Eventellect is the leader in driving incremental ticket revenue for sports organizations and entertainment companies by developing and executing distribution and pricing strategies. Combining proprietary software and unparalleled experience, Eventellect helps content rights holders... Read More →

Monday February 11, 2019 10:45am - 11:45am PST
Grand Ballroom A-B

Breakthrough, Day 2

10:45am PST

Re-imagining the Customer Journey

The path to purchase is not linear, there is a wide array of interactions with your fans and patrons that lead to the curation of a conversion. Hear from industry experts and thought leaders on strategies and technologies to create a customized and personalized customer journey to buy tickets and engage fans/patrons.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Craig Ricks

Chief Marketing Officer, Paciolan

As Chief Marketing Officer, Craig oversees all corporate marketing initiatives, including strategic marketing programs, client marketing, conferences, public relations, branding, and advertising. In addition, Craig leads a team that offers digital services to help clients of all genres... Read More →

Speakers

Adam Dunn

Director, Annual Giving & Ticket Servicing, University of Michigan

Ricky Durst

Senior Director, Marketing & Ticketing, Pocono Raceway

Aly Knight-Grubb

Director of Marketing, Fox Theatre

Katie Thompson

Senior Account Manager, Sports & Live Events, Google

Sponsors

Josh Rose

Chief Business Officer, Fevo

Monday February 11, 2019 10:45am - 11:45am PST
Grand Ballroom E-F

Engagement, Day 2

10:45am PST

Women's AD Panel - Lessons in Leadership

Join us for an interactive panel with leading athletic directors from powerful institutions. You will hear their stories as well as lessons from their journeys to becoming ADs.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Kim Damron

CEO & President, Paciolan

Speakers

Jennifer Cohen

Director of Athletics, University of Washington

Named the University of Washington’s 15th Director of Athletics on May 24, 2016, Jennifer Cohen has been with the UW for 20 years, primarily overseeing the athletic department's fundraising efforts. "I am very pleased to announce Jen's appointment," said Cauce. "She has all the... Read More →

Heather Lyke

Director of Athletics, University of Pittsburgh

The past year has witnessed a renewed energy surrounding Pitt Athletics. The Panthers are prowling again with an unmistakable strength of purpose.The catalyst behind this energy is Heather Lyke, now in her second year as Pitt’s director of athletics. Although her tenure has been... Read More →

Desiree Reed-Francois

Director of Athletics, University of Nevada Las Vegas

Since arriving in Las Vegas as the Director of Athletics in June 2017, Desiree Reed-Francois has begun to transform UNLV Athletics, creating significant culture change over the last year and a half. Reed-Francois, the first Hispanic female and woman of color athletics director at... Read More →

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

At StubHub, our mission is to bring the joy of live to fans globally. As the world’s largest ticket marketplace spanning 44 countries, we enable fans to buy and sell tickets to tens of thousands of events, whenever and wherever fans want to be. Backed by award-winning customer care... Read More →

Monday February 11, 2019 10:45am - 11:45am PST
Grand Ballroom C-D

Leadership, Day 2

11:45am PST

In-N-Out Burger Lunch

Enjoy a Southern California favorite on us!

Sponsors

Weldon, Williams & Lick, Inc.

Sales Manager, Steve Lensing

Monday February 11, 2019 11:45am - 1:15pm PST
Seaview Terrace 900 Newport Center Drive, Newport Beach, CA 92660

Lunch, Day 2

1:15pm PST

Paciolan Product Strategy and Vision

Come hear the latest about our product strategy and vision and the products and technology we are bringing to market. Take a deeper dive into what's already available, what's coming this year, and see an early preview of where we're going together in the future.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

EJ Liao

VP, Product Management, Paciolan

Jeff Rubin

Executive Vice President Digital & Technology; President SIDEARM, SIDEARM Sports

In 1998 founded SIDEARM Sports – a Learfield company recognized as the nation’s leading digital provider serving more than 1,100 partners all across the U.S.Continues to be extremely involved in providing direct oversight into SIDEARM’s daily operations and business and technology... Read More →

Keith White

Chief Product & Technology Officer, Paciolan

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Josh Rose

Chief Business Officer, Fevo

StubHub

Partnerships & Business Development, Adam Budelli

Monday February 11, 2019 1:15pm - 2:15pm PST
Grand Ballroom A-F

Leadership + Breakthrough + Engagement, Day 2

2:15pm PST

Coffee Break with Business Partners

Coffee Break

Monday February 11, 2019 2:15pm - 2:45pm PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Break, Day 2

2:45pm PST

A Bold Discussion around Distribution & Yield Management - The Right Seats at the Right Price

The industry is changing and the way to sell tickets and drive revenue is changing with it. Join us for a provocative session around pricing, the blending of primary and secondary ticketing, consolidation and distribution channels. This session will challenge your precepts of traditional ticketing and distribution strategies.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Steve Demots

CRO, Paciolan

As Chief Revenue Officer, Steve is in charge of industry strategy including developing new business opportunities and solidifying long-term partnerships. An integral part of the Paciolan team, he manages all aspects of the client-facing business, including the teams leading business... Read More →

Speakers

Royce Cohen

Senior Director, Business Development & Analytics, Los Angeles Dodgers

Patrick Schneidau

Independent Consultant

Patrick Ryan

Co-Founder, Eventellect

John Savage

VP of Revenue Management Operations, Marriott

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Monday February 11, 2019 2:45pm - 3:45pm PST
Grand Ballroom C-D

Breakthrough, Day 2

2:45pm PST

Fresh Social & Technology Strategies to Sell Tickets & Drive Donations

Join us for an innovative session around leveraging social media and other technologies to deeply engage customers, acquire new fans and sell more tickets through new channels.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Liz Kelley

Manager, Client Partners, Paciolan

Speakers

Emily McLaughlin

Assistant Athletics Director, Marketing, Stanford University

Patrick Nowlin

Senior Associate AD, Business Innovation & Revenue Generation, University of Notre Dame

Josh Rose

Chief Business Officer, Fevo

Kristen Wentzell

VP of National Event Marketing, NHRA

Sponsors

Josh Rose

Chief Business Officer, Fevo

Monday February 11, 2019 2:45pm - 3:45pm PST
Grand Ballroom E-F

Engagement, Day 2

2:45pm PST

Turning Leadership into Revenue Rainmaking

Join us for a thought provoking discussion with leaders from the entertainment industry on trends that are impacting their business and how they are addressing these opportunities to drive revenue. Hear how ticketing and marketing professionals can play a pivotal role in this process.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Dusty Kurtz

President, Paciolan

President, TicketsWest.Com, Inc.

Speakers

Stephanie Curran

Chief Executive Officer, Spokane Public Facilities District

Stephanie Curran, who started her career with the INB Performing Arts Center as a catering manager in 1995, leads operations of the Spokane Public Facilities District as of February 2018. She previously served as general manager of the convention center.

Justin Kobluk

President, WestCoast Entertainment

Corey Margolis

General Manager, Angel of the Winds Arena

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Monday February 11, 2019 2:45pm - 3:45pm PST
Grand Ballroom A-B

Leadership, Day 2

3:45pm PST

Coffee Break

Sponsors

Uptix by Givex

VP Business Development -Uptix, Debbi Blackburn

Givex operates in over 55 countries, having processed more than 16 billion transactions since 1999 across a wide array of industries. The Givex Platform provides the tools that drive customer engagement while also accelerating operational efficiency through a merchant's physical... Read More →

Monday February 11, 2019 3:45pm - 4:15pm PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Break, Day 2

4:15pm PST

Addressing the Attendance Issue

It's no longer just about selling tickets, it is also about getting customers to show up and attend your events. We'll hear proven strategies, new ideas and discuss opportunities with your peers.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Deana Barnes

President, Paciolan

As President of Paciolan, Deana manages the direction and vision for the company, including client satisfaction, retention, and direction of all products, services, and solutions. She has cultivated an inclusive and supportive corporate culture at Paciolan, encouraging employee growth... Read More →

Speakers

Drew Martin

Executive Senior Associate Athletics Director, External Affairs, University of Texas

Adam Flack

Regional Marketing Director, Iowa Events Center

Greg Vilines

VP of Product & Marketing, Experience LLC

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Monday February 11, 2019 4:15pm - 5:15pm PST
Grand Ballroom E-F

Breakthrough, Day 2

4:15pm PST

Acquisition, Conversion, Retention

Hear from thought leading peers who will share their strategies and vision around managing customer service, sales and retention. We'll discuss ideas and innovations to build your pipeline of new customers, drive additional conversions and tickets sales and retain your most valuable fans and patrons.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Lisa Walker

Director, College Athletics, Paciolan

Speakers

John Mathers

Senior Vice President, Brand & Business Development, Ottawa Sports and Entertainment Group (OSEG)

Craig Kelley

Chief Marketing Officer, University of Southern California

Elizabeth Gray

Executive Director, Oklahoma City Civic Center Music Hall

Bryan Derbyshire

Founder & CEO, TicketGuardian

Sponsors

Josh Rose

Chief Business Officer, Fevo

Monday February 11, 2019 4:15pm - 5:15pm PST
Grand Ballroom A-B

Engagement, Day 2

4:15pm PST

Leaders Behind the Scenes

This session will feature leaders that are the right hand of the AD, CEO or Executive Director. You will hear from these powerful executives how they are driving change, managing their organizations and facilitating successful programs.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Christian Lewis

Chief Revenue Officer, Paciolan

In addition to overseeing business development and revenue generation across the performing arts, professional sports, and arena businesses, Christian is integral to building strategic partnerships and growing Paciolan’s extensive client community. Christian’s live entertainment... Read More →

Speakers

Christian Spears

Deputy Athletics Director / COO, University of Pittsburgh

Brendan Bruss

COO, PMI

Chad Weiberg

Deputy Director of Athletics, Oklahoma State

Adina Erwin

Vice President & COO, Fox Theatre Atlanta

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Monday February 11, 2019 4:15pm - 5:15pm PST
Grand Ballroom C-D

Leadership, Day 2

5:30pm PST

PACnet PREfest

Join us for food and drinks Monday evening at the new PACnet PREfest from 5:30 – 7:30 pm in the Atrium. Eat up and get ready to Howl at the Moon! The PACfest Dueling Pianos party starts at 8:00 pm this year. See you there!

Sponsors

Janam Technologies

Operations & Supply Chain Manager, Scott Leung

Janam is the leading provider of handheld scanners for the venue access market. Janam also launched GT1 which quickly and affordably converts a new or existing Janam scanner into a mobile, contactless, ticketing pedestal that reads barcodes and NFC tickets.Janam’s hardware solutions... Read More →

Monday February 11, 2019 5:30pm - 7:30pm PST
Atrium 900 Newport Center Drive, Newport Beach, CA 92660

Networking, Day 2

8:00pm PST

PACfest Party

Howl at the Moon!
Join us for dueling pianos at PACfest this year!

PACnet provides unparalleled networking, and the PACfest party is not to be missed! Join as our community gathers for an evening of networking, food, and drinks. And be sure to get your outfit ready for the annual costume contest.

Sponsors

Weldon, Williams & Lick, Inc.

Sales Manager, Steve Lensing

Monday February 11, 2019 8:00pm - 11:00pm PST
Hook and Spear Restaurant 900 Newport Center Drive, Newport Beach, CA 92660

Networking, Day 2

6:00am PST

Restorative Yoga

Restore your mind and body after a fun night with our onsite yoga session. All levels are encouraged to participate. Yoga mats will be provided.

Tuesday February 12, 2019 6:00am - 7:00am PST
Sapphire Cove 900 Newport Center Drive, Newport Beach, CA 92660

Networking, Day 3

8:15am PST

Continental Breakfast

Registration and Continental Breakfast

Tuesday February 12, 2019 8:15am - 9:00am PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Breakfast, Day 3

9:00am PST

Annual Star Awards

One PACnet tradition we are very proud of is the annual PACnet Star Awards that recognize standout achievements across all genres of client. The 13th annual PACnet Star of the Year Awards will acknowledge organizations that exceed expectations and achieve uncommon results in ticketing, marketing, or fundraising.

This year we are adding to this tradition by allowing Paciolan clients to nominate themselves for these sought after awards.

Your nominations have been reviewed and finalists have been chosen in each of the categories. Now it is your turn to pick a winner! We will be honoring the finalists and the winners.

Award categories this year include:

Breakthrough Innovator
Newcomer of the Year
Star of the Year
Event of the Year

View Nominations + Cast Your Vote!

Speakers

Deana Barnes

President, Paciolan

Christian Lewis

Chief Revenue Officer, Paciolan

Tuesday February 12, 2019 9:00am - 9:45am PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Annual Stars Award, Day 3

9:45am PST

Coffee Break with Business Partners

Tuesday February 12, 2019 9:45am - 10:15am PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Break, Day 3

10:15am PST

Strategic Solutions with StubHub

Learn how your peers are leveraging the power of an integrated StubHub/Paciolan solution to grow their business. This session will feature how to extend reach with direct listings, maximize revenue with pricing and fee management and leveraging secondary data for future growth.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Deana Barnes

President, Paciolan

Speakers

Brian Broussard

Associate AD - Ticket Sales & Operations, Louisiana State University

Jill Krimmel

GM North America- MLB, NCAA & Other Sports, StubHub

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Tuesday February 12, 2019 10:15am - 11:15am PST
Grand Ballroom C-D

Executive (Visions), Day 3

10:15am PST

Strategic Changes in Fundraising - Stay Ahead of the Change

One thing is constant in fundraising... change. During this interactive session we will dialogue around the ongoing changes impacting fundraising and hear innovative ideas that move and improve fundraising campaign success.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Nicole McCourt

Senior eCommerce Operations Specialist, Paciolan

Speakers

Emily Boone

Assistant AD / Development, University of Miami

Proven fundraiser with success in growing an annual fund to new all-time records, fundraising for capital projects and developing new ideas and initiatives to generate new funds.Leader in all aspects of development: annual fund, major gifts, events, tickets and parking and game day... Read More →

Tyler Kai

Director of Annual Giving, Tulane

Kendall Mayer

Director of Annual Giving & Premium Seating, University of Oklahoma

Michelle McBride

Senior Associate Athletic Director of Development, University of Pittsburgh

Sponsors

Snap! Advance

Chief of Staff, Scott Heric

We believe in empowering our partners and making life easier. Through our integrated approach with comprehensive digital strategy and cutting-edge technology we maximize donor acquisition and participation.

Tuesday February 12, 2019 10:15am - 11:15am PST
Cardiff

Fundraising, Day 3

10:15am PST

What's New in Marketing Automation and Salesforce

What's New in Marketing Automation and Salesforce - Learn cutting edge strategies and personalized customer engagement practices to sell tickets, drive revenue and deepen interactions with customers through marketing automation and Salesforce. You will also hear more about two new tools - the Movable Ink platform to help raise the bar on your marketing automation campaigns, and Salesforce's Lightning Interface to help your reps work faster and smarter.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Christopher Carney

Senior Manager, CRM & Marketing Automation, Paciolan

Chris Celona

Associate Athletic Director, Ticket Sales and CRM, University of Arizona

Kyle Murphy

Director, FanOne Services, Paciolan

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Tuesday February 12, 2019 10:15am - 11:15am PST
Grand Ballroom A-B

Marketing & Sales, Day 3

10:15am PST

How to Better Prepare for the Pac Platform Conversion

Hear from the Conversion Team how they help clients prepare for a seamless conversion, and what lessons clients have learned along the way. This session will arm you with ideas and tips to make the most of the move to the new Pac Platform.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Julie Cardenas

Sr. Business Consultant, Paciolan

Sponsors

Bluefin Payment Systems

Marketing Manager, Nicole Borsuk

Bluefin is the leader in payment security. The company specializes in PCI-validated Point-to-Point Encryption (P2PE) integrated and stand-alone solutions for retail, mobile, call center and unattended environments, and secure Ecommerce technologies including payment iFrame and tokenization... Read More →

Tuesday February 12, 2019 10:15am - 11:15am PST
Grand Ballroom E-F

PAC How-to, Day 3

10:15am PST

Product Forum

Join Paciolan product experts to get an intimate inside look at the Paciolan product suite including features and enhancements for the products and services that you use daily. This interactive forum will allow you to ask questions, explore functionality and see first hand the future of the Paciolan product suite.

Rate This Session: http://pacnet.paciolan.com/schedule

Tuesday February 12, 2019 10:15am - 11:15am PST
Baycliff

Product, Day 3

10:15am PST

Thinking Differently About Data

Customer data is the lifeblood of your organization and can be leveraged to make informed decisions to better manage your business. Join thought leaders and peers in our industry to understand new data driven strategies and unlock possibilities presented by data.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Steve Geib

Vice President Professional Services, Paciolan

Speakers

Ryan Gottlieb

Associate AD - Sales Strategy and Business Intelligence, Rutgers University

Matthew Cobb

Director of Business Intelligence and Data Analytics, Clemson University

Mario Morris

Chief Financial Officer, Notre Dame

Mario Morris serves as Associate Athletic Director for Business Operations for the University of Wisconsin Athletic Department. A position he has held since 2015, Morris has primary oversight of the athletic department financial operations and budget, which exceeds $100 million dollars... Read More →

Tuesday February 12, 2019 10:15am - 11:15am PST
Laguna Sunset

Technology & Analytics, Day 3

11:15am PST

Coffee Break

Coffee Break with Business Partners

Tuesday February 12, 2019 11:15am - 11:30am PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Break, Day 3

11:30am PST

Breaking Through Silos - Organizational Cohesion

Join us for a discussion around breaking down walls within organizations and combining strategy and collaboration with ticketing, marketing, fundraising and operations under a common vision to achieve remarkable results.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Elsie Kuresa

Client Partner, Paciolan

Speakers

Adam Dunn

Director, Annual Giving & Ticket Servicing, University of Michigan

Monica Lebron

Deputy Athletics Director/Chief Operating Officer, Tulane University

Larry McDonnell

President, Metrotix- Fox St. Louis

Brad Wurthman

Executive Associate AD/External Affairs and Advancement, Virginia Tech

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Tuesday February 12, 2019 11:30am - 12:30pm PST
Grand Ballroom A-B

Executive (Visions), Day 3

11:30am PST

Donor Acquisition Strategies

Hear how leading institutions are leveraging technology to acquire donors and make the most of strategic events to maximize fundraising revenue.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Staci Irwin

Business Manager, Marketing & Partnerships, Paciolan

Speakers

Scott Heric

Chief of Staff, Snap! Advance

Connor Meier

Assistant Athletic Director, Development, University of North Texas

Mitchell Muller

Sr. Account Executive, Snap! Advance

Ali Walker

Coordinator of Annual Giving, Mississippi State University

Sponsors

Snap! Advance

Chief of Staff, Scott Heric

Tuesday February 12, 2019 11:30am - 12:30pm PST
Cardiff

Fundraising, Day 3

11:30am PST

Maximizing Mobile Opportunities

Mobile continues to grow in importance of engaging customers. Hear from leading technologists and peer institutions how they are tapping into mobile technologies to present engagement and commerce opportunities that are moving the needle including mobile aps, SMS programs and mobile customer engagement.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

James Kim

Director of Marketing Services, Paciolan

Speakers

Jeff Rubin

Executive Vice President Digital & Technology; President SIDEARM, SIDEARM Sports

Brian Favat

Associate Athletics Director, Business Strategy & Ticket Operations , Stanford University

Brandon O'Halloran

SVP, Partnerships & Strategy, ReplyBuy, Inc.

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Tuesday February 12, 2019 11:30am - 12:30pm PST
Grand Ballroom C-D

Marketing & Sales, Day 3

11:30am PST

Access Management Overview & Best Practices

Learn about new technology, success with hosted access, and customer experience enhancements. We'll cover a wide variety of topics including new technology for scanning, ingress strategies to make it easier for fans and customers to get into your venue, and enriched fan experience opportunities.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Ron Friedman

Senior Manager, Technical Customer Service, Paciolan

Mike Williamson

Senior Product Manager, Paciolan

Sponsors

Bluefin Payment Systems

Marketing Manager, Nicole Borsuk

Tuesday February 12, 2019 11:30am - 12:30pm PST
Laguna Sunset

PAC How-to, Day 3

11:30am PST

Product Forum

Tuesday February 12, 2019 11:30am - 12:30pm PST
Baycliff

Product, Day 3

11:30am PST

Activating a Data-Driven Culture Throughout Your Organization

Having a culture focusing on data and using data-driven business practices is an effort that everyone in your organization needs to embrace for optimal success. Hear strategies and ideas from organizations who are on the leading edge of having a data-driven philosophy in their business.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Mike Festa

Sr. Manager, Reporting & Business Intelligence, Paciolan

Speakers

Spenser Ayres

Assistant Athletics Director, Ticket Operations & Business Strategy, Stanford University

Jacque Holowaty

Vice President Client Experience & Ticketing, Spectra

Joseph Rafanelli

Assistant Athletic Director, Ticketing & Data Analytics, Rutgers University

Tuesday February 12, 2019 11:30am - 12:30pm PST
Grand Ballroom E-F

Technology & Analytics, Day 3

12:30pm PST

Taco Tuesday Lunch

Grab some grub and refuel!

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Tuesday February 12, 2019 12:30pm - 1:30pm PST
Seaview Terrace 900 Newport Center Drive, Newport Beach, CA 92660

Lunch, Day 3

1:30pm PST

Tuesday Afternoon Keynote

Unleash your potential in today’s competitive business environment with unconventional leadership concepts from Alison Levine that the MBA experience and corporate America can’t – and won’t – teach you.

Alison served as team captain of the first American Women's Everest Expedition, climbed the Seven Summits, and skied to the North and South Poles. A history-making adventurer who also spent time in the business world, she has survived sub-zero temperatures, hurricane-force winds and sudden avalanches – and that was while climbing the corporate ladder!

Alison asserts that the principles that apply to the world of extreme adventure also apply to demanding business environments. A former part-time faculty member at West Point, Alison understands what it takes to lead teams through challenging situations.

"Alison spoke of ambition, failure, never giving up, conquering the world’s highest peak (Everest) and how going backward can also mean progress. Humorous and deeply moving at the same time."
~ M. Greener, Marketo

Speakers

Alison Levine

Motivational Speaker

Alison Levine is a history-making polar explorer and mountaineer. She served as team captain of the first American Women’s Everest Expedition, climbed the highest peak on each continent and skied to both the North and South Poles—a feat known as the Adventure Grand Slam, which... Read More →

Sponsors

Protecht

CEO & Founder, Bryan Derbyshire

Protecht is disrupting the fintech and insurtech worlds, simultaneously, by offering an award-winning transactional framework with a proven distribution model that provides solutions on a vast scale in a direct to consumer commerce. We started with the goal of building a better experience... Read More →

Tuesday February 12, 2019 1:30pm - 2:30pm PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Keynote, Day 3

2:30pm PST

Coffee Break

Coffee Break with Business Partners

Tuesday February 12, 2019 2:30pm - 3:00pm PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Break, Day 3

3:00pm PST

Taking Parking to the Next Level

Learn how to leverage technology and new opportunities to monetize parking to generate more revenue as well as enhance the customer experience. You will hear from ParkHub and other clients who have created several different and successful models.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Gary Styve

Client Partner, Paciolan

Speakers

Daniel Cunningham

Director of Ticket Operations, Stanford University

McKenzie Ryding

Project Coordinator, Ballena Technologies

Kip Nelson

Senior Account Manager, Ballena Technologies

Chris Elliston

Senior Vice President Of Sales, ParkHub

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Tuesday February 12, 2019 3:00pm - 4:00pm PST
Grand Ballroom E-F

Executive (Visions), Day 3

3:00pm PST

Marketing Automation & Salesforce Best Practices Specifically for Fundraising

Leveraging advanced techniques in marketing automation and Salesforce can lead to significant growth in donor campaigns and fundraising revenue. Share ideas and hear proven concepts leveraging personalized automation and Salesforce campaigns created specifically for fundraising.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Christopher Carney

Senior Manager, CRM & Marketing Automation, Paciolan

Speakers

Keith Bretzius

Digital Director, University of Michigan

Bunnie Cannon

Executive Director, Development, LSU

Luke Kassmeyer

Development Officer, Annual Giving, Louisiana State University

Sponsors

Snap! Advance

Chief of Staff, Scott Heric

Tuesday February 12, 2019 3:00pm - 4:00pm PST
Laguna Sunset

Fundraising, Day 3

3:00pm PST

Digital Marketing Best Practices

The power of programmatic digital marketing continues to expand providing limitless opportunities to acquire new fans, engage interested customers and drive conversions. Hear from your peers who are driving innovative ideas and leveraging new trends to make the most of digital marketing channels.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Stevi Ibarra

Digital Marketing Specialist, Paciolan

Alex Meshot

Senior Digital Media Specialist, Paciolan

Speakers

Viki Arias

Marketing Manager, Spectra Venue Management - Iowa Events Center

Dennis Grove

Digital Media Manager, Wells Fargo Center, Comcast Spectacor

Michaela Patt

Director of Content Strategy & Innovation, Purdue University

Dan Vaughn

‎Account Executive, Google

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Tuesday February 12, 2019 3:00pm - 4:00pm PST
Grand Ballroom C-D

Marketing & Sales, Day 3

3:00pm PST

Pac Mail Best Practices

Hear from product experts and peers on email marketing industry trends/best practices. Learn how you can effectively use the product to further grow and nurture your database and improve email performance.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Victoria Ho

Digital Marketing Specialist, Paciolan

Speakers

Liz Mclemore

Senior Strategist, Cheetah Digital

Tim Yarnell

Implementation Consultant, Paciolan

Sponsors

Bluefin Payment Systems

Marketing Manager, Nicole Borsuk

Tuesday February 12, 2019 3:00pm - 4:00pm PST
Cardiff

PAC How-to, Day 3

3:00pm PST

Product Forum

Tuesday February 12, 2019 3:00pm - 4:00pm PST
Baycliff

Product, Day 3

3:00pm PST

Paciolan Reporting & Business Intelligence

Join our reporting and business intelligence team to understand all of the reporting, analytics and business intelligence tools available to you and your organization.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Greg Hemberger

Client Support, Paciolan

Kevin Willis

Senior Product Manager, Paciolan

Tuesday February 12, 2019 3:00pm - 4:00pm PST
Grand Ballroom A-B

Technology & Analytics, Day 3

4:00pm PST

Coffee Break

Coffee Break with Business Partners

Tuesday February 12, 2019 4:00pm - 4:45pm PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Break, Day 3

4:45pm PST

Standing Out in a Crowded Market Plus Community Engagement & Growth

Whether you are in a concentrated metropolitan market with a myriad of entertainment options, or you are the primary focus in your community, there are a variety of community engagement and differentiation strategies to interact with fans/patrons and customers and increase your share of wallet. Hear from pioneers in our community with new ideas to standout and interact with your community.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Jaime Koteen

Client Partner, Paciolan

Speakers

AJ Arem

Regional Vice President, IMG Learfield Ticket Solutions

Joe Mulford

Senior Associate Athletic Director, Chief Revenue Officer, University of California, Berkeley

Jamie Vosmeier

Vice President Sales & Marketing, Fox Theatre

Phil Wang

Senior Associate Athletic Director - External Affairs, University of California, Irvine

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Tuesday February 12, 2019 4:45pm - 5:45pm PST
Laguna Sunset

Executive (Visions), Day 3

4:45pm PST

Round Tables for College Athletics - Mid Majors

Share unique solutions to challenges that are faced by college athletics organizations. This session will feature interactive discussion, peer sharing and brainstorming to overcome common industry challenges.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Brett Giacomino

Manager, Sales Consulting, Paciolan

Speakers

Dusty Kurtz

President, Paciolan

President, TicketsWest.Com, Inc.

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Tuesday February 12, 2019 4:45pm - 5:45pm PST
Baycliff

Marketing & Sales, Day 3

4:45pm PST

Round Tables for Arenas, Arts and Entertainment

Share unique solutions to challenges that are faced by like-minded organizations. This session will feature interactive discussion, peer sharing and brainstorming to overcome common industry challenges.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Jim Clay

Client Partner, Paciolan

Amy Craig

eCommerce, Paciolan

Sponsors

Bluefin Payment Systems

Marketing Manager, Nicole Borsuk

Snap! Advance

Chief of Staff, Scott Heric

Tuesday February 12, 2019 4:45pm - 5:45pm PST
Grand Ballroom E-F

PAC How-to + Fundraising, Day 3

4:45pm PST

Round Tables for College Athletics

Moderators

Greg Koteen

Strategic Partnerships Manager, Paciolan

Speakers

Liz Kelley

Manager, Client Partners, Paciolan

Adam Spratt

Senior EOS, Paciolan

Gary Styve

Client Partner, Paciolan

Tuesday February 12, 2019 4:45pm - 5:45pm PST
Grand Ballroom A-D 900 Newport Center Drive, Newport Beach, CA 92660

Product + Technology & Analytics, Day 3

5:45pm PST

Tuesday Night Reception with Business Partners

Enjoy a cocktail as you meet up with new friends and business partners. Also, be sure to get your Golden Ticket stamped at each business partner’s booth for a chance to win one of two $100 gift cards and the grand prize!

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Tuesday February 12, 2019 5:45pm - 7:00pm PST
Expo Hall/Newport Coast Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Networking, Day 3

7:15pm PST

Red-O Fiesta Night

Enjoy a festive night out in Newport Beach, CA! Join us for a night of cocktails, appetizers and networking with your peers at Red-O.

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Tuesday February 12, 2019 7:15pm - 10:00pm PST
Red-O 143 Newport Center Dr, Newport Beach, CA 92660

Networking, Day 3

8:00am PST

Continental Breakfast

Breakfast

Wednesday February 13, 2019 8:00am - 9:00am PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Breakfast, Day 4

9:00am PST

The Road to Digital - Thinking Differently about How to Market & Sell Tickets

Digital ticketing creates new opportunities to re-imagine how we interact with our customers at every touch-point. From event discovery, to purchase and redemption to the experience at your venue. Join peers who have deployed successful approaches to take advantage of the digital ticket.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Jeff Robins

Manager, Client Partner, Paciolan

Speakers

Becca Waters

Assistant General Manager, Spokane Arena

Dan Guza

Director of Ticketing, Sears Centre Arena, Spectra Venue Management

Lacey Arndt Williams

Assistant Vice President of Ticketing, 12th Man Foundation

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Wednesday February 13, 2019 9:00am - 10:00am PST
Baycliff

Executive (Visions), Day 4

9:00am PST

Fundraising Strategies to Increase Annual Gifts & Fundraising Revenue

Join your peers who created innovative and successful approaches to driving fundraising revenue through annual giving and other programs. You will hear from peer institutions with programs and ideas that you can take back and implement at your organization.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Brett Giacomino

Manager, Sales Consulting, Paciolan

Greg Koteen

Strategic Partnerships Manager, Paciolan

Speakers

Leon Jackson III

Director of Development - Annual Giving, Kansas State University

Jeff Pivic

Assistant Athletic Director, Development, Oregon State

Michael Solomon

Senior Vice President, Annual Fund & Donor Services, Texas A&M, 12th Man Foundation

Sponsors

Snap! Advance

Chief of Staff, Scott Heric

Wednesday February 13, 2019 9:00am - 10:00am PST
Cardiff

Fundraising, Day 4

9:00am PST

Innovation Workshop with Google

Hear about the Google innovation strategy and how you can enact that at your venue. During this interactive workshop we will inspire you to tackle new opportunities and innovations that you can take back to your organization.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Leah Baumgartner

Manager, Digital Marketing, Paciolan

Natasha Frisch

Senior Digital Marketing Strategist, Paciolan

Speakers

Luke Rodehorst

Account Executive, Ticketing & Live Events at Google, Google

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Wednesday February 13, 2019 9:00am - 10:00am PST
Grand Ballroom A-B

Marketing & Sales, Day 4

9:00am PST

Frenemies, Fraud, and Friction

“friendly fraud”, Card Not Present fraud, and chargebacks are constantly evolving challenges. Best practices encompass optimizing for what’s known, preparing for the unknown, and adapting to changes in attack methods and bank rules. Hear from thought leaders who are taking effective measures to prevent fraud, while avoiding friction in the customer journey.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Drew Lee

Athletic Ticket Office, 12th Man Foundation

Marty Avalos

Product Mananger, Paciolan

Carole Dollins

Senior Vice President Of Ticketing, 12th Man Foundation

Holly Sandberg

Manager, Credit Card and Fraud Services, Paciolan

Sponsors

Bluefin Payment Systems

Marketing Manager, Nicole Borsuk

Wednesday February 13, 2019 9:00am - 10:00am PST
Laguna Sunset

PAC How-to, Day 4

9:00am PST

Where Does Actionable Data Come From & How Can You Use It Immediately?

Learn where and how to access valuable information and how you can quickly turn that data into action with campaigns, programs and strategies to engage fans and drive sales.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Sean Jordan

Associate Athletics Director, Business Intelligence & Analytics, University of Southern California

Payton Phillips

Director of Analytics, Mississippi State

Hannah Weiker

Manager of Marketing & Client Services, Iowa Wild

Wednesday February 13, 2019 9:00am - 10:00am PST
Newport Coast Ballroom 4 900 Newport Center Drive, Newport Beach, CA 92660

Technology & Analytics, Day 4

9:00am PST

Student Ticketing & Engagement

Today's students think differently, are motivated differently and are being bombarded with communications and social interactions at a faster pace than ever before. Come hear from peer organizations how they are looking at student ticketing and effectively engaging with their student community to sell tickets, create a great student atmosphere and engage them on their terms.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Adam Spratt

Senior EOS, Paciolan

Speakers

Ryan Miller

Director of Ticket Operations, Communications, & Customer Service, University of North Carolina

Michael Carpenter

Assistant A.D. for Ticketing & Customer Relations, James Madison University

Michael Carpenter became the assistant athletic director for ticketing and customer relations in 2011. He oversees athletics marketing and ticketing and contributes to all the efforts of each department. Before his current position at JMU, he was the assistant director of ticketing... Read More →

Owen Godfrey

Assistant AD Ticket Operations and Sales, Clemson University

Sponsors

Janam Technologies

Operations & Supply Chain Manager, Scott Leung

Wednesday February 13, 2019 9:00am - 10:00am PST
Newport Coast Ballroom 1-3 900 Newport Center Drive, Newport Beach, CA 92660

Ticketing & Operations Track, Day 4

10:00am PST

Break

Wednesday February 13, 2019 10:00am - 10:15am PST
Ballroom Foyer

Break, Day 4

10:15am PST

Strategies for Customer Acquisition & Retention

Hear how to retain a growth in subscriber base from marque events (like Hamilton) to continue momentum. We will also discuss how to acquire younger demographics and attract new customers within an aging customer base. These are just a few of the opportunities that we will tackle in this interactive forum discussion.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Brian Stallings

Managing Director, Performing Arts, Paciolan

Speakers

Danielle Witte

Director of Marketing, WestCoast Entertainment

Maureen Andersen

CEO, INTIX

Sponsors

StubHub

Partnerships & Business Development, Adam Budelli

Wednesday February 13, 2019 10:15am - 11:15am PST
Laguna Sunset

Executive (Visions), Day 4

10:15am PST

Best Practices on the New Pac Fund Fundraising

Join us for a deeper dive into the new Pac Fund platform and hear from peers who are leveraging the system to realize success.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Kelly Hanson

Product Manager, Paciolan

Pauleen H Wright

Senior Professional Services Consultant, Paciolan

Sponsors

Snap! Advance

Chief of Staff, Scott Heric

Wednesday February 13, 2019 10:15am - 11:15am PST
Cardiff

Fundraising, Day 4

10:15am PST

Salesforce and CRM Strategies

Learn how automated campaigns and integrations between Salesforce and Marketing Automation can help your organization to increase season ticket holder engagement, better track renewals, and help your reps work smarter.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Christopher Carney

Senior Manager, CRM & Marketing Automation, Paciolan

Joseph Regalado

CRM Analyst, Paciolan

Speakers

Ross Nigro

General Manager, Ticket Sales, University of Colorado

Daniel Watkins

Assistant Athletic Director Digital Strategy & Sales, Mississippi State

Sponsors

Eventellect

Co-Founder, Patrick Ryan

Wednesday February 13, 2019 10:15am - 11:15am PST
Newport Coast Ballroom 1-3 900 Newport Center Drive, Newport Beach, CA 92660

Marketing & Sales, Day 4

10:15am PST

Ask an EOS

During this interactive session we will host an open, collaborative discussion and share ideas and best practices for your e-commerce platform.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Nicole McCourt

Senior eCommerce Operations Specialist, Paciolan

Adam Spratt

Senior EOS, Paciolan

Sponsors

Bluefin Payment Systems

Marketing Manager, Nicole Borsuk

Wednesday February 13, 2019 10:15am - 11:15am PST
Newport Coast Ballroom 4 900 Newport Center Drive, Newport Beach, CA 92660

PAC How-to, Day 4

10:15am PST

Unlock Paciolan's Partner Ecosystem

Understand how Paciolan is integrating with value added partners to provide extended options for fans/patrons and your venue to elevate the customer experience and maximize revenue opportunities. Visit with many of our partners and their top performing clients in a round-table setting for a fun and interactive Partner "speed dating" session!

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Staci Irwin

Business Manager, Marketing & Partnerships, Paciolan

Lisa Langham

Vice President, Operations, Paciolan

Speakers

VetTix

Ticket Procurement Manager, Shandiin Ramsey

Veteran Tickets Foundation provides event tickets to sporting events, concerts, performing arts and family activities to family members of troops Killed in Action, our active Military, and our Veterans. Attending these events help our veterans reduce stress through entertainment... Read More →

Josh Rose

Chief Business Officer, Fevo

ParkHub

Chief Revenue Officer, Chris Elliston

ParkHub provides software and hardware services for the parking industry, including multiple payment options, real-time reporting of parking revenue, dynamic pricing, and insight into inventory availability. ParkHub’s technology seamlessly integrates with the nation’s renowned... Read More →

StubHub

Partnerships & Business Development, Adam Budelli

Groupmatics

Director, Sales & Service, Joe Rugo

Groupmatics is the ticketing industry’s digital solution for group sales. The Groupmatics platform, which serves over 250 sports organizations and entertainment venues, automates electronic ticket delivery, captures individual buyer data and provides sophisticated reporting and... Read More →

SIDEARM Sports

Wednesday February 13, 2019 10:15am - 11:15am PST
Newport Coast Ballroom 5 900 Newport Center Drive, Newport Beach, CA 92660

Technology & Analytics, Day 4

10:15am PST

Ballena Integrations

Join the Ballena team as well as your peers who are leveraging the integrated 3D seat selection tools. Learn the benefits of an integrated platform, best practices from current institutions and new strategies from Ballena Technologies to enhance the customer experience and help sell more tickets.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Kip Nelson

Senior Account Manager, Ballena Technologies

Speakers

Carole Dollins

Senior Vice President Of Ticketing, 12th Man Foundation

Phil LeFevre

Manager of Business Intelligence, 12th Man Foundation

Spencer Smith

Director of Ticket Operations, University of Kansas

Sponsors

Janam Technologies

Operations & Supply Chain Manager, Scott Leung

Wednesday February 13, 2019 10:15am - 11:15am PST
Baycliff

Ticketing & Operations Track, Day 4

11:15am PST

Break

Wednesday February 13, 2019 11:15am - 11:30am PST
Ballroom Foyer

Break, Day 4

11:30am PST

How to Continue to Grow Revenue from Non-Traditional Revenue Streams

Let's face it, we are all challenged with growth opportunities coupled with increasing revenue pressure. Hear how your peers are tapping into new revenue streams and enjoying successful revenue growth with repeatable strategies.

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Kristy Hueber

Sales Consulting Manager, Paciolan

Jeff Robins

Manager, Client Partner, Paciolan

Sponsors

Eventellect

Co-Founder, Patrick Ryan

StubHub

Partnerships & Business Development, Adam Budelli

Wednesday February 13, 2019 11:30am - 12:30pm PST
Baycliff

Executive (Visions) + Marketing & Sales, Day 4

11:30am PST

Digital Marketing Campaigns for Donor Acquisition & Growth

Digital marketing is a proven method to drive ticket sales and commerce. These same principles can easily be used to acquire new donors and drive fundraising revenue. Join us for an interactive discussion to change the game in fundraising through digital marketing programs.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Jessica Ortega

Digital Media Specialist, Paciolan

Speakers

Corey Ansfield

Assistant Athletic Director for Development, University of Illinois

Kendall Mayer

Director of Annual Giving & Premium Seating, University of Oklahoma

Sponsors

Snap! Advance

Chief of Staff, Scott Heric

Wednesday February 13, 2019 11:30am - 12:30pm PST
Laguna Sunset

Fundraising, Day 4

11:30am PST

Google Analytics and Data Studio

We are all sitting on a mountain of commerce and website data, but are we using it to take action and drive revenue? Join us as we explore the power of Google Analytics including actionable opportunities that you can deploy at your venue to increase conversions and drive revenue.

Rate This Session: http://pacnet.paciolan.com/schedule

Moderators

Alex Meshot

Senior Digital Media Specialist, Paciolan

Speakers

Kelly Shoemaker

Manager, eCommerce Operations, Paciolan

Mark Baker

Digital Marketing Specialist, Paciolan

Matt Jackowetz

Director Business Intelligence, Ottawa Sports and Entertainment Group (OSEG)

Sponsors

Bluefin Payment Systems

Marketing Manager, Nicole Borsuk

Janam Technologies

Operations & Supply Chain Manager, Scott Leung

Wednesday February 13, 2019 11:30am - 12:30pm PST
Newport Coast Ballroom 1-3 900 Newport Center Drive, Newport Beach, CA 92660

Ticketing & Operations Track + Technology & Analytics + PAC How-to, Day 4

12:30pm PST

Closing Keynote with Chris Norton

Chris is a well-respected motivational speaker. His message focuses on the fact that we all face challenges, but our circumstances don’t define us – we do. With inspiring anecdotes and positive action steps, Chris connects with his audience in a genuine, entertaining and impactful way. His message resonates with all of us: adversity is universal, but we all have the Power to Stand.

Speakers

Chris Norton

Motivational Speaker

I’M CHRIS NORTON, AND I GOT KNOCKED DOWN. HARD.I was a college football player. I saw the opening for a tackle, but I mistimed my jump by a split second. Instead of being in front of the ball, I collided with the ball carrier’s legs. And in an instant, I lost all feeling and movement... Read More →

Sponsors

Janam Technologies

Operations & Supply Chain Manager, Scott Leung

Wednesday February 13, 2019 12:30pm - 2:00pm PST
Grand Ballroom 900 Newport Center Drive, Newport Beach, CA 92660

Keynote, Day 4

2:00pm PST

Break

Wednesday February 13, 2019 2:00pm - 2:30pm PST
Ballroom Foyer

Break, Day 4

2:30pm PST

FanOne Marketing Automation Powered by Adobe Campaign

Bring your laptops for a hands-on training session navigating the Adobe Campaign email marketing platform. You will learn how data is populated from Paciolan and other sources, how to filter and segment data in order to develop target audiences, and how to effectively utilize the email campaign builder. Additional topics will include manually uploading contact lists, incorporating variable content for personalized messaging, and various best practices tips & tricks.
(Attend at NO additional cost!)

Rate This Session: http://pacnet.paciolan.com/schedule

Speakers

Crystal Baird

Sr. Customer Support Specialist, Paciolan

Wednesday February 13, 2019 2:30pm - 4:00pm PST
Baycliff

Training, Day 4

2:30pm PST

PAC Mail Powered by Cheetah Digital

Bring your laptops for a hands-on training session navigating the Cheetah Digital email marketing platform. You will learn what data is transferred from Paciolan, how to use that data to filter various audiences, how to update your mobile responsive design templates to create effective message campaigns, and the reports available to determine campaign success. Additional topics will include manually uploading contacts from a file, various personalization options, and using dynamic content to ensure patrons receive information most relevant to them.
(Attend at NO additional cost!)

Speakers

Tim Yarnell

Implementation Consultant, Paciolan

Wednesday February 13, 2019 2:30pm - 4:00pm PST
Laguna Sunset

Training, Day 4

9:00am PST

Excel from Data Wrangler to Reporting Rockstar

With PAC Reporting, it is possible to use web-based report writing tools in conjunction with your live Paciolan data to generate many different kinds of reports. (additional Fee of $500 for two day training session.)

Speakers

Hannah Herbig

Business Intelligence Engineer, Paciolan

Thursday February 14, 2019 9:00am - 5:00pm PST
Paciolan Offices 5192 California Ave Ste 100, Irvine CA 92617

Training, Day 5

9:00am PST

Excel from Data Wrangler to Reporting Rockstar

Speakers

Hannah Herbig

Business Intelligence Engineer, Paciolan

Friday February 15, 2019 9:00am - 5:00pm PST
Paciolan Offices 5192 California Ave Ste 100, Irvine CA 92617

Training, Day 6